Cookie Policy

What are cookies: 

We and our business partners collect information about your use of our website through  cookies. Cookies are information files stored on your computer, tablet or smartphone that  help websites remember who you are and information about your visit. Cookies can help to  display the information on a website in a way that matches your interests. Most major  websites use cookies.  

What cookies are used on this Website: 

The cookies we and our business partners use on this website are broadly grouped into the  following categories: 

Essential – Some of the cookies on our website are essential for us to be able to  provide you with a service you have requested. An example of this would be a cookie  used to enable you to log into your account on the website or which allows  communication between your browser and the website. Our cookie preference  cookie described in the section “How can I reject or opt out of receiving cookies?” is  also an essential cookie. You may not be able to use our website without these  cookies. 

Analytics – We use analytics cookies to helps us understand how users engage with  our website. An example is counting the number of different people coming to our  website or using a particular feature, rather than the total number of times the site  or feature is used. Without this cookie, if you visited the website once each week for  three weeks we would count you as three separate users. We would find it difficult  to analyse how well our website was performing and improve it without these  cookies. 

User Cookies – We use cookies to improve your experience by remembering your  preferences so we know how you like to use our website. Examples of this would be remembering you so that you are served with the same content or to remember you  when you come back to the site.  

Social Sharing – We use third party cookies to allow you to share content directly on  the social networking/sharing sites like Facebook, Twitter or Google+. Examples  would be if you wanted to “like” or “tweet” about us or our products or services.  Please see our “Third Party Cookies” section below for more details. 

Interest-Based Advertising – You will have noticed that when you visit websites you  will be shown adverts for products and services you may wish to buy. The money  made by website owners for showing third party adverts on their websites often  pays for the cost of running the website and therefore usually allows you to use the 

website without having to pay a registration or usage fee. To try and ensure that the  adverts you see are relevant to you third party cookies may be used to collect  information about the types of things that interest you, for example websites you  visit and the geography that you are based in. Having these cookies does not  increase the number of adverts you will be shown, but simply makes the adverts you  see more relevant. Please see our “Third Party Cookies” section below for more  details. 


How can I reject or opt out of receiving cookies? 

If you do not wish cookies to be stored on your machine, you can do the following: 

  1. delete the cookies from your browser. Most browsers also allow you to prevent all  or some cookies being stored on your machine in the future. For more information  on how to delete or disable cookies from your browser please use the “help”  function within your browser or alternatively visit http://www.allaboutcookies.org/;  and/or 
  2. please note that we can’t always control third party cookies stored on your machine  from our website and where this is the case you will need to visit the relevant third  party’s website directly to manage cookies stored on your machine by them. Please  see our “Third Party Cookies” section below. 


Please be aware that disabling cookies may impact the functionality of this website.  


Third party cookies: 

Some of the cookies described in the “What Cookies are used on this Website” section  above are stored on your machine by third parties when you use our website. Third parties  may also read cookies on your browser to collect information or to serve content or  advertisements to you. We have no control over these cookies or how the third parties use  them. They are used to allow that third party to provide a service to us, for example  analytics. For more information on these cookies and how to disable them, please see: 

  1. Internet Advertising Bureau website at http://www.youronlinechoices.com/ where  you will be able to opt-out of receiving Interest-Based Advertising cookies from some  of the third parties listed below; and/or 
  2. the third party’s individual privacy policy listed below: 


Third Party: ZenDesk 

Type of cookies: Essential – Zendesk use cookies to allow you to visit the support pages. More information and how to opt out: http://www.zendesk.com/company/privacy


Third Party: Google 

Type of cookies: Analytics – Google provide anonymised data about the visits made to our  website. 

User – Google use cookies to help protect your privacy and help ensure your browsing  activities remain safe. 

Social Sharing – Google also store cookies which allow the “Google +” social sharing  functionality. 

Interest-Based Advertising – Google tools may also collect data for the purpose of interest based advertising. 

More information and how to opt out: http://www.google.co.uk/intl/en/policies/privacy/ 


Third Party: Facebook 

Type of cookies: Social Sharing – Facebook store cookies which allow the Facebook “Like”  social sharing functionality but only if you click on the Facebook “Like” button on our  website or log in using your Facebook account. 

More information and how to opt out: http://www.facebook.com/about/privacy/ 


Third Party: Twitter 

Type of cookies: Social Sharing – Twitter also store cookies which allow their social sharing  functionality including the “Tweet” function and to generate usage information during your  visit to our website. 

More information and how to opt out: http://twitter.com/privacy 


Third Party: iPromote 

Type of cookies: Interest-Based Advertising – iPromote cookies also collect data for the  purpose of interest-based advertising. 

More information and how to opt out: http://www.ipromote.com/privacy-policy/ 

If you want to know more about how cookies work and how to manage or delete them, visit  the World Wide Web Consortium’s website. 

We may update this policy from time to time so you may want to check it each time you  visit our website.